We do our very best to ship your order as quickly as possible. The current delivery time is shown during checkout.
In some cases, a product may unexpectedly be out of stock or have a longer delivery time. We’ll always keep you updated on when your order will be shipped.

Delivery is handled by DHL, DPD, or PostNL. In most cases, your order will be delivered the next working day between 9:00 and 18:00.

Order on a weekday before 14:30? Then we’ll do our best to ship your parcel the same day, because we get that you want to enjoy your sweets as soon as possible!

We’re closed on weekends.

Orders placed after 14:30 or during the weekend are processed on the next working day.

Shipping Costs Netherlands

For orders up to € 20,00, shipping costs are € 6,95.

For orders from € 20,00 to € 35,00, shipping costs are € 5,95.

Orders from € 35,00 are delivered free of charge.

These conditions also apply when using a voucher from our partners.

Shipping Costs Belgium and Germany

Orders up to € 40,00: € 7,95
Orders from € 40,00: free shipping

All amounts include VAT.

Shipping Costs Other EU Countries

Austria: € 9,95
Denmark: € 12,95
France: € 12,95
Bulgaria: € 18,95
Czech Republic: € 13,95
Estonia: € 15,95
Finland: € 16,95
Greece: € 19,95
Croatia: € 17,95
Hungary: € 17,95
Ireland: € 13,95
Italy: € 12,95
Latvia: € 15,95
Lithuania: € 14,95
Luxembourg: € 9,95
Portugal: € 12,95
Romania: € 18,95
Poland: € 14,95
Spain: € 12,95
Slovakia: € 14,95
Slovenia: € 14,95
Sweden: € 14,95

Maximum shipping weight per package: 23 kilograms.

Without a house number, unfortunately we can’t ship your order.

So please email klantenservice@mrsnoep.nl as soon as possible with your order number and your full address, and we’ll update it right away for you.

You can also send us a WhatsApp message via +31 6 29557531.

As soon as your order has been shipped, you’ll automatically receive an email with the track & trace. You can also always find it in your own account.

Haven’t received an email? Please check your spam folder. Still nothing there?

Feel free to contact us by email or WhatsApp: +31 6 29557531, and we’ll send the track & trace again.

Your order is packed with the greatest care and shipped with PostNL or DHL. From Hoorn, your order goes via PostNL or DHL to a distribution center, where it’s then delivered right to your door. Quite a journey! But so far with very few complaints and lots of happy mrsnoep.nl customers!

Changed your mind and want to cancel your order? No problem. Just let us know as soon as possible.

Your order may already have been shipped. If that’s the case, we’ll try to stop the delivery. Sometimes, however, the parcel is already on its way with the delivery driver. In that case, you can refuse the parcel at the door, after which it will automatically be returned to us.

If you still accept the parcel, cancellation is no longer possible. Because we sell food products, opened or delivered food items cannot be returned. Only non-food products are eligible for return.

Please note that we incur costs for processing, packing and shipping orders. That is why, in the case of cancelled or refused shipments, we are required to charge costs for processing and return shipping. We apply a fixed fee of € 6.95 per return shipment for this.

Unfortunately, for food safety and hygiene reasons, Mr Snoep cannot accept returns of food products, even if the packaging is unopened. The statutory right of withdrawal does not apply to food items.

Do you have a complaint about a product or did you receive the wrong item? Please always keep the product. In some cases, we may ask you to return the product to us so we can handle the complaint further. We cannot accept returns of opened or unsealed packages.

Non-food products may be returned within 14 days of receipt. Want to return a non-food product? Please contact us in advance via klantenservice@mrsnoep.nl.

Refused parcels and cancellations after shipping

If an order has already been shipped and is refused by the customer or returned without prior consultation, we are required to charge costs for processing and return handling. We apply a fixed fee of € 6.95 per return shipment for this. This amount will be deducted from any purchase amount to be refunded.

Do you have questions about a return or complaint? Feel free to contact our customer service. We’ll be happy to help.

A maximum of 1 VakantieVeilingen voucher per order is valid per customer, unless stated otherwise. It is not possible to combine multiple vouchers within one order.

If you place multiple separate orders, each order counts as a separate purchase with its own shipping costs. Where possible, orders to the same address may sometimes be combined for shipping. This is done solely for practical reasons and does not entitle you to a refund or offset of shipping costs.

We recommend checking carefully in advance how many vouchers or orders you want to place.

Sometimes things go wrong. Always check your order. Something not right? Let us know within 48 hours of receiving it by emailing info@mrsnoep.nl

* If you have a complaint about a product or you received the wrong delivery, you must always keep the product. We may ask you to return it / exchange it.

* Sometimes a product may end up in the wrong category; however, no rights can be derived from this.

Please check the ingredients and nutrition information carefully before buying to avoid disappointment.

If you did receive the wrong product, you can always return it, but please note: return shipping costs are at your own expense.

If you enter an incorrect delivery address when placing your order, don’t pick up your parcel from a pick-up point in time, or return an order without a valid reason, the parcel can’t be delivered successfully and will be automatically returned to us.

In these cases, we have to charge additional costs for handling, return shipping, and any reshipment. We apply a fixed fee of €6.95 per return shipment.

Want the parcel to be sent again? Additional shipping costs may apply.

We therefore recommend always checking your address details carefully and only placing an order when you’re sure you can receive the delivery.

Annoying when your order isn’t complete. Let us know as soon as possible—no later than 48 hours after delivery—by emailing us at klantenservice@mrsnoep.nl.

Always keep the invoice and the box your order was delivered in. In some cases, we may ask you for extra information or photos.

Of course, we’ll make sure you get a suitable and fast solution. In many cases, we won’t send the missing product separately—we’ll refund the purchase amount instead. We do this partly for environmental reasons, to avoid unnecessary transport.

That’s obviously not the intention. Double-check that it isn’t the production date—especially with overseas products, this can sometimes be confusing.

If you received a product that’s past its best-before date and this wasn’t stated in the webshop, please email us with a photo showing the product and the date clearly.

* If you’re making a complaint about a product or a wrong delivery, you must always keep the product. We may ask you to return it.

Even though we do everything we can to pack your order as well as possible, it may happen that a product or order arrives damaged. If a product is damaged to the point that it can no longer be consumed, you can contact us so we can offer a suitable solution. Please let us know by email as soon as possible, but no later than 48 hours after receipt.

* If you report a damaged product, you must always keep the product. We may ask for photos or ask you to return the product.

There are lots of ways to reach MrSnoep.

Email: klantenservice@mrsnoep.nl

Social Media: Facebook | Instagram | TikTok | Twitter 

Chat window: You can always leave a message in the chat window in our webshop at the bottom right of your screen. If a team member is available, you can also chat live.

Got other questions? We’re happy to help. Use the form below or email klantenservice@mrsnoep.nl
You can also call us, of course! You can reach us by phone at +31 6 29 55 75 31

When it comes to ingredients, sweets often contain glucose syrup, glucose-fructose syrup, and things like (malto)dextrin. These ingredients can come from wheat, but they don’t have to. A manufacturer only has to mention this when it contains >20 mg/kg of gluten.

The glucose syrup is from corn and/or wheat, but below the limit.

Very occasionally, a product may show as in stock on the website, but the packing slip states “out of stock.” This can happen for various reasons, such as the best-before date having passed, the product getting damaged during packing, or there not actually being enough stock available. In all cases, you will of course receive a refund to your account.